Terms & Conditions

• All candles are hand-poured in small batches. Slight variations in color, texture, or appearance are normal and part of the handmade charm.
• We use quality wax, fragrance oils, and containers. Each candle is inspected before shipping.
• Burn times and scent strength may vary based on environment, wick trimming, and other factors.

• All prices are listed in US Dollars (USD) and include product cost. Sales tax is calculated at checkout based on your shipping address.
• We accept credit cards, PayPal, Apple Pay, and Google Pay through Stripe.
• Prices are subject to change at any time without notice. Orders already placed are locked in at the price shown at checkout.
• Shipping & handling is calculated at checkout based on your order total and destination.

• Orders are processed within 3–5 business days (hand-poured to order). You'll receive a tracking number once your order ships.
• US orders: Shipping & handling is calculated at checkout based on your order total. Tiered rates cover packaging materials and carrier costs.
• International orders: Shipping rates are calculated by Stripe at checkout based on your destination country. Rates may vary significantly by location. Any customs duties, taxes, or import fees are the responsibility of the customer.
• We are not responsible for delays caused by the carrier, weather, customs, or incorrect shipping addresses provided at checkout.
• If your order arrives damaged, contact us within 7 days with photos for a replacement or refund.

• Due to the handmade and perishable nature of candles, we do not accept returns unless the product arrives damaged or defective.
• If your candle arrives damaged, contact us within 7 days of delivery with a photo and we'll send a replacement or issue a refund.
• If you receive the wrong item, contact us and we'll make it right.
• Refunds are issued to your original payment method within 5–10 business days.

• Never leave a burning candle unattended.
• Keep away from flammable materials, children, and pets.
• Trim the wick to 1/4 inch before each use.
• Burn on a heat-safe surface away from drafts.
• Stop burning when 1/2 inch of wax remains. Do not let the flame touch the container.
• Pixie Wicks is not liable for damages resulting from improper candle use.

• We collect your name, email, and shipping address to fulfill your order.
• Payment information is processed securely by Stripe — we never see or store your card details.
• We do not sell or share your personal information with third parties.
• You may request deletion of your account data at any time by contacting us.

• Candles built through our candle builder are made to your specifications.
• Custom candle orders cannot be returned unless they arrive damaged or defective.
• We are not responsible for scent or color combinations that don't meet personal preference — these are your selections.

For questions about your order, our products, or these terms, please contact us through our contact page.

We may update these Terms & Conditions from time to time. The date above reflects the most recent update. Continued use of our site after changes constitutes acceptance of the new terms.